If, after reading this documentation, you find yourself with a problem that you're unable to resolve you can submit a trouble ticket to our technical support team by going to Toolbox->Advanced->Tech Support and filling in your contact information and the details of your problem. After hitting submit, you'll see MiOS collect the logs from your box, compress them, and send them off to us. When the process is complete, you'll see "Successfully submited ticket: XXXX." Please reference the trouble ticket number in future correspondence about the same issue. We'll look into the issue and get back to you as soon as we can.

For full access support go to Advanced -> Tech support and click the Enable full access button and send us the text information from the left side of this button (button now shows Disable). (Ex: Tech support full control enabled, access code 10xxx-21xxxx (ssh reference: SSH_22=10xxx TS_SRV=ts2.mios.com) ). Fill in your contact information and the details of your problem and press the submit button. We need to have full access to verify your whole logs to see what's happening with your unit.